Dealer privacy policy

Dealer privacy policy.

Peter Wilkinson & Co Pty

Ltd (ACN 009 011 465) (“we”, “us” or “our”) knows that our use, collection and
protection of your personal information is important. We respect your
personal information and privacy and are committed to keeping your personal
information safe.

Our Privacy Policy
applies to customers, potential customers, suppliers, service providers,
dealers, contractors, potential employees and temporary staff. This is a brief
summary of our full Privacy Policy, details of which can be found by clicking
on the link below.

1.1 Kinds of information we collect and hold

We collect information
reasonably necessary for or directly related to one or more of our functions or
activities. The types of personal information we collect includes but is not
limited to your:

-name;

-gender; occupation and employment details;

-contact details;

-address details;

-registration and driver’s licence details;

-credit card and bank account details;

-other financial information;

-current and past vehicle information and details;

-cookies and website tracking;

-location through anti-theft vehicle tracking technology in loan and demonstrator vehicles;

-voice and image;

-educational qualifications and resume;

-personal interests.

1.2 How we collect

your personal information We take steps to ensure that we collect personal information by lawful means, and obtain your personal information in various ways including but not limited to:

-when you contact us (including our customer support centres);

-when you attend one of our or, our authorised dealers’ premises;

-if you order a product or service from us;

-if you apply to be a dealer or through dealer communications;

-from third party roadside assistance service providers;

-via our websites; when you attend a product focus group or review a product; via social media;

-from competitions or promotions you have participated in or our events you have attended;

-from publicly available sources;

-from third party service providers;

-when you apply to work with us;

-from other Daimler Group companies;

-from the Austroads Ltd.’s National Exchange of Vehicle and Driver Information System if we are conducting a recall;

-and/or from government bodies, enforcement and regulatory authorities.

2.1 How we use personal information

We collect personal
information to provide you with the best possible products and services that we
and our authorised dealerships have to offer, to create a more personalised
experience for you, and comply with our legal, regulatory, industry or
workplace requirements. More specific purposes include but are not limited to:

-any purpose you have consent to;

-buying, selling, repairing and loaning vehicles and parts;

-franchising;

-any related purpose related to one or more of our functions or activities;

-responding to enquiries/complaints;

-providing support;

-fulfilling and processing orders and administering accounts;

-roadside assistance, vehicle warranty, product issues, service measures and recalls;

-marketing, event and promotional activities; market research;

-administration;

-recruitment purposes;

-registration of security interests on the personal property securities register;

-checking your details against sanctions lists;

-to comply with industry, legal and regulatory requirements.

2.2 Disclosure

-those that you have consented we disclose your personal information to;

-our authorised dealer network;

-contracted service providers;

-related and other Daimler Group companies;

-and as required by an enforcement authority, regulator, law, court or tribunal.

2.3 Cross border disclosure

During our daily
business activities and those of our related and associated entities and
service providers, your personal information may be transferred, accessed,
processed and/or stored in various countries within Asia, Africa, Europe, North
America and other parts of Australasia, but usually in Germany, Singapore,
India, United Kingdom and Japan.

Where work or services
are undertaken on our behalf, this occurs under conditions of confidentiality
and may result in your personal information being transferred, accessed,
processed and/or stored (for example, on clouds and servers) in various
countries for the purpose of service delivery to us or you.

Unless an exception
applies in the Privacy Act, prior to disclosing personal information to
overseas recipients we will take reasonable steps in the circumstances to
ensure that the overseas recipient adheres to the Australian Privacy Principles
(“APPs”).

3.1 Access to information we hold about you

In addition to making
our Privacy Policy available on our website, we will provide a copy of our
Privacy Policy to anyone who requests it free of charge.

At any time you can
request access to information we hold about you. We aim to respond to your
request within 30 days. We may charge a reasonable fee for information
requests.

If an exception in the
Privacy Act applies to your access request, we will work with you and attempt
to provide you with access in a way to meet both of our needs.

3.2 Correction of information we hold about you

We also encourage you
to actively engage with us and let us know when your details change or if your
personal information needs correction or updating via our contact information
provided below.

3.3 Complaints and enquiries

If you are not happy
with the way we have handled your personal information or believe that we have
breached the Privacy Act or APPs then please contact us and we will try our
best to resolve the matter with you. For security reasons, we request that
complaints, requests for access to or correction of personal information or any
enquiries or questions concerning privacy matters be put in writing and either
e-mailed or posted to:

The Privacy Officer

Peter Wilkinson &
Co Pty Ltd

1 Adrian Street

Welshpool, WA

Australia 6106

By phone: 08 9362 5622

By email: info@peterwilkinson.com.au

We may also require documentary proof of your identity depending on your
request.

For information about
privacy generally, or if your concerns are not resolved to your satisfaction,
please contact the Office of the Australian Information Commissioner at
www.oaic.gov.au or on 1300 363 992.